Cookie policy

Last updated: 10 September 2026.

This policy explains how Refcoat Chemicals Private Limited uses cookies and browser storage on www.refcoat.com. Read it with our Privacy Policy.

1 - Your choice

Optional analytics starts only when you select Allow analytics. Browsing this website does not give that permission. Select Essential only to continue without optional analytics. Both choices let you use our enquiry forms and sand-system diagnostic.

2 - Essential cookies and storage

We use essential cookies to support secure diagnostic sessions and remember your cookie choice. The diagnostic clears its protected session when you select Finish; server access also expires after two hours of inactivity or 24 hours after the session starts. Your analytics choice is remembered for up to 180 days.

3 - Optional visit-to-enquiry analytics

With your permission, we use Google Analytics 4 to understand which public pages and marketing campaigns bring enquiries. We measure public-page visits, accepted contact enquiries, diagnostic enquiries and completed assessments. A completed assessment is a later step, not another new enquiry.

Google Analytics cookies and random browser and session identifiers help connect those events. Our browser identifier lasts for up to 180 days, and our session identifier for up to 30 minutes; these periods can restart during a consented visit. We also keep approved source and campaign labels in browser session storage. Google Analytics can collect browser, device and approximate location information when its tag loads on a public page.

Our enquiry tracking does not send names, email addresses, phone numbers, enquiry messages, assessment identifiers, diagnostic inputs or report values to Google Analytics. Page addresses sent by this tracking exclude raw query strings and fragments. If you submit an enquiry after allowing analytics, its approved source and campaign labels can also accompany the enquiry in Refcoat's own records.

The diagnostic uses Refcoat's server to send permitted analytics events to Google after your opt-in; it does not load Google's browser tag. We keep advertising storage, advertising user data and advertising personalisation disabled in this measurement setup. It does not enable remarketing or advertising pixels.

4 - Change or withdraw your choice

Select Cookie choices, then Essential only, to stop further optional measurement and clear the optional tracking state controlled by this website. This does not delete information already received by Google or an enquiry already submitted to Refcoat. You can contact info@refcoat.com about your data.

You can also delete or block cookies through your browser settings. Blocking essential session cookies may prevent the protected diagnostic session from working; declining optional analytics alone does not.

5 - Google Analytics information

Google processes analytics information to provide website reports. Read Google's explanation of Analytics data collection and privacy controls and the Google Privacy Policy for details, including data processing and international transfers. These identifiers support measurement; they should not be understood as making all analytics data anonymous.